Services | Claims Procedures Manual
This claims manual has been prepared to illustrate the recommended procedures that should be adopted in the event of a claim or an incident likely to give rise to a claim.

We ask that you thoroughly read this document and let us know if there are any points you wish to discuss in more detail with relation to the information or procedures contained herein.

It is essential that you comply with all relevant laws, by-laws and regulations and that all due and reasonable precautions be taken for the prevention or litigation of losses, as though you were uninsured. Failure to so do could prejudice your rights and entitlements under your insurance policies.

Please note that the procedures that have been outlined in this manual do not replace or take precedence over the actual policy conditions or any statutory requirements that may apply from time to time. In addition, it is essential that all policy documents be read as soon as you receive them.
 
 
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